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A Guide for Keeping Safe Online

A simple ‘Guide for Keeping Safe on the Internet’ in our Westmont community

During our current Australia wide lockdown conditions, internet usage across the country has unsurprisingly more than doubled; with service providers stating a huge increase in data being downloaded or being sent.

With this increased data usage, all of us in the Westmont community need to be aware that there will always be people looking to take advantage of the situation and people who are perhaps not quite so ‘tech-savvy’ with online scams.

An online scam is where the scammer will try and encourage the user to divulge personal data such as passwords, maiden names, bank details etc. 

Here are some on-line scamming examples to watch out for:

Bank Scams

The scammer contacts the user pretending to be from their bank and will attempt to scare them into thinking their accounts are compromised, and that they must move their money into another account for safety.
Australian financial institutions would never contact their clients and ask them to divulge any sensitive information, over the phone, for this reason. If this situation occurs, then hang up.

Broadband Provider Scams

This is when a scammer contacts the user, pretending to be their broadband provider, and will state they understand the user may be experiencing poor broadband performance, which in these current times is possible. They will then ask the user to allow them access to their computer so they can carry out tests, but in reality, they are looking for sensitive data such as bank details and passwords. Another element of the scam is they will install software on the computer which tracks all computer operations and sits in the background gathering sensitive data.
Broadband providers will not contact clients to carry out these tests so the best advice, like the bank scam, is to hang up.

Online Shopping

Ensure that when entering payment details during shopping online that the site is the official site. Scammers have been known to create fake websites which look very similar to the official site. If you have any doubts about the site, hang up.

Here are 4 basic tips for checking whether or not a site is safe:

1. Look for the ‘s’ in https//

It can be found at the top of the store’s website. A good example is the Westmont website: Often web sites start ‘http’ but only the inclusion of the ‘s’ indicates that the site is secure.

2. Check for the website privacy policy

The website should state the company’s approach to collecting and managing your data. It might take some searching, but it is worth persevering to check.

3. Check contact information

Ideally, a safe website will clearly display an email address, a phone number, a physical address if they have one, return policy if applicable, and access to their social media accounts. These will not necessarily provide protection, but they indicate that there will more than likely someone you can reach out to if you need assistance.

4. Check their trust seal

A reputable online retailer should have an icon with the words ‘secure’ or ‘verified’. Unfortunately, they can be difficult to spot and may be located at the bottom of web pages. The trust seal indicates that the site is safe and ‘secure’ and that it should be possible to click the seal to check valuable information about the site security.

It’s important to bear in mind that the above four tips cannot guarantee total security as there are ‘very clever’ people on the internet always looking at ways to scam us. If you are unsure about a website exit the website and use another one.

In conclusion, it’s vitally important that you keep your personal details safe and make sure that you do not pass them onto anyone you do not know.

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Westmont Aged Care Services Ltd is dedicated to providing aged, community care and lifestyle options to the people of our region with respect, dignity and choice.

Our philosophy is ‘Caring for All by All’. Continuous improvement is a driving force at Westmont as we welcome and encourage feedback from all our stakeholders.

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Head Office
265 Baranduda Boulevard, Baranduda VIC 3691

Located on the border of Victoria and New South Wales.
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Visiting Hours

Relatives and friends may visit the Homestead at any reasonable hour. All visitors are requested to sign in and out. It is encouraged that you call prior to visiting to ensure visiting hours have not been changed.