Support at Home (SaH)
The SaH program has now replaced the Home Care Package Program (HCP) from 1st November 2025. Please see below for further information regarding our fees for Support at Home and updates.
Current Home Care Package clients in the community
When SaH comes in on the 1st of November, if you currently have a HCP and were assessed for a HCP prior to the 12th September 2024, you will be ‘grandparented’. This means that a ‘no worse off’ principle applies. Meaning:
- What you were paying via an Income Tested Fee or Client Contribution will be the most that you ever pay under SaH
- Your Package Management Fees will be removed, once SaH begins (currently up to 15% of the subsidy)
- Your Care Management Fees will reduce to 10% of your subsidy, once SaH begins (currently up to 20% of the subsidy
The cost of services will increase to allow for the following:
- Package Management
- Care Management
- Travel expenses
- Under SaH, we are no longer allowed to charge for travel time or Kilometres
New Support at Home clients in the community
Income and Asset assesment
Income & Asset assessment with Services Australia (Centrelink) will determine your costs per service.
Your costs are based on 3 categories of services:
- Clinical
- Independence
- Everyday living (Personal Care services will come under clinical supports from 1st October 2026)
Funding and classifications
Funding levels have changed from 4 levels to 8 levels/classifications. Other changes to funding:
- Funding will be provided every 3 months instead of monthly
- Unspent funds at the end of each quarter. Only $1000 or 10% of subsidy able to be carried forward
Other support available for all HCP/SaH clients in the community
- Restorative Care Pathway
- Funding for $6,000 for up to 16 weeks
- End of Life Pathway
- Funding for $25,000 for 12 weeks, or up to 16 weeks if extension needed
- Assisted Technology & Home Modifications scheme
- Funding available for a 12 month period, based on funding classification
Support at Home Schedule of Fees
Community Care Policy on Direct and Indirect Clinical Care services
Support at Home Updates
Westmont Policies
If you would like to see our Privacy and Policies Communication, and Statements, please see our Quality page for further information.