Community Care
02 6043 9867
Village & Apartments
02 6043 9832
Homestead & Cottages
02 6043 9999

How remote technology bridges the generational communication gap

As society relies more and more on technology, many people fear we’re losing the in-person interactions that help us better understand each other. There’s no question that spending quality face time is important, but when families can’t be in the same place physically, online tools are a great option for grandparents to connect to grandchildren.

Teenagers prefer to use technology to communicate with their relatives, partly because of the instantaneous nature of the internet, according to a study on intergenerational online communication.

For example, one teenage girl in the study reflected on the difference between keeping in touch with her grandmother who uses email and her other grandmother who refrains from any sort of computer use. “I constantly am on my email getting stuff from my school,” she said. “So I am always able to see these ecards from my grandmother telling me happy birthday, Christmas, and stuff like that. “The girl said it’s harder to communicate with her other grandmother by sending letters via regular mail. “The events are delayed and I am trying to think back to what happened,” the girl said. “I’ll tell her that I am going to see this movie, and then she’ll ask me months later ‘so how was the movie?”

Best apps for grandparents to video chat with their grandchildren:

If you’ve video chatted before, you know it’s a unique experience. Texting is quick and simple, but there’s little – if any – personality in a text message. Talking on the phone allows for a deeper connection, but a voice only goes so far in telling a story.
Video communication allows you to see your loved one’s facial expressions as you speak: It’s the next-best thing to meeting someone face-to-face. Here are some popular and easy-to-use video chatting apps for your smartphone or tablet:


If you have an Apple product like an iPhone or iPad, FaceTime is the simplest way to video chat with family. The app comes built into your device, meaning you don’t have to download it after buying a new phone or tablet. Keep in mind that FaceTime is only available on Apple products: If you or your grandchild has a different type of smartphone, like a Samsung product, you both must download a different app that’s compatible with both of your phones.


Zoom is a great option for one-on-one video calls or group calls. In fact, if you pay for a premium version, you can have up to 1,000 participants in a single video meeting. It’s also easy to record meetings and share your screen with the other people on the call, making this app popular in workplaces. So, if you and your grandchild ever work on a creative project together, Zoom could help.

Google Hangouts

To use Google Hangouts, you’ll need a Gmail account with Google. Then you can download the Hangouts app on your smartphone and connect with family or friends who also have Gmail accounts. This app works for text messaging, image sharing, voice calls, or video calls with multiple people at once.


WhatsApp allows video calls with up to eight participants, plus basic texting and voice calls. WhatsApp is very popular worldwide, so it’s a great option if your family member is traveling or living abroad.

Facebook Messenger

If you like keeping in touch with friends and family through Facebook, then their Messenger app may be your most convenient way to video chat. First download Messenger to your smartphone or tablet, then log in to your Facebook account, and your whole network of friends will be available. You’ll see everyone’s name and photo, and if they’re online and active, a green dot will appear next to their photo. After tapping on their photo, you’ll have the option to send a text message, make a voice call, or start a video chat.

Comments are closed.

News Archives


Westmont Aged Care Services Ltd is dedicated to providing aged, community care and lifestyle options to the people of our region with respect, dignity and choice.

Our philosophy is ‘Caring for All by All’. Continuous improvement is a driving force at Westmont as we welcome and encourage feedback from all our stakeholders.

Contact Us

Head Office
265 Baranduda Boulevard, Baranduda VIC 3691

Located on the border of Victoria and New South Wales.
Contact Us

Visiting Hours

Relatives and friends may visit the Homestead at any reasonable hour. All visitors are requested to sign in and out. It is encouraged that you call prior to visiting to ensure visiting hours have not been changed.