Quality

Westmont’s Commitment to Aged Care

At Westmont, we understand the importance of dignity, respect, choice and comfort for our older population. Each service we offer is designed with the specific needs of our clients in mind, ensuring that they feel supported, valued, and empowered.

We are committed to being a leader in lifestyle options, residential and in-home care, providing the highest standards in health, wellness, clinical care and lifestyle services. Our goal is to enrich the lives of older people through compassionate, personalised care designed by the person who knows you best ‘you’.

At Westmont we value individuality and diversity, providing the care and services that support you and make you feel safe and accepted.

Our team of qualified staff undergo regular training to ensure they meet the standards set by Westmont and the aged care regulator. Our person-centred approach focuses on tailoring services to meet the individual needs and preferences of each person in our care. We encourage social interactions, fostering a sense of belonging through social activities and programs connecting people with others in and around their local communities.

Quality Standards

Westmont are proud to adhere to the Australian Aged Care Quality Standards, ensuring that every aspect of our service is transparent and meets national guidelines. These standards include:

Your rights when receiving Aged Care services

The Statement of Rights

The Statement of Rights (section 23 of the Aged Care Act 2024) is a fundamental part of the person-centred care and promotes the older person’s right to an adequate standard of living in the aged care system

The Statement of Rights includes the right for every older person to have:

independence, autonomy, empowerment and freedom of choice
equitable access to care
quality and safe funded aged care services
respect for privacy and information
person-centred communication and ability to raise issues without reprisal
access and support from advocates, significant persons and social connections

To access a summary of what rights you have when accessing aged care services, please obtain a copy of the Statement of Rights at : Statement of Rights | Aged Care Quality and Safety Commission

The Code of Conduct

The Act incorporates an Aged Care Code of Conduct (the Code) that registered providers, their responsible persons and aged care workers (including volunteers) must adhere to when delivering aged care services. The Code describes how they must behave and treat people receiving funded aged care services.

The Code:

supports a person’s right to personal choice, dignity and respect
promotes kind, honest and respectful behaviour
keeps people receiving care safe from harm.

The Commission monitors and enforces compliance with the Code. Where a provider, responsible person or aged care worker fails to comply with the Code, they may be subject to enforcement action by the Commissioner.

Code of Conduct for Aged Care | Aged Care Quality and Safety Commission

Having a registered supporter to help you make important decisions

An older person may request to register a family member, friend, or anyone else they trust as a supporter to help them make aged care decisions.

An older person can have one or more registered supporters at any time.

Registered supporters help older people to make and communicate their own decisions about aged care, including speaking to My Aged Care and daily decisions about their aged care services and needs. Registered supporters can also request, access and receive information about the older person they support.

To nominate or change your registered supporter you can do this online or on the phone by:

By calling My Aged Care on 1800 200 422
Through their My Aged Care Online Account.

For more information on nominating a register supporter and their role please go to :

Supported decision-making under the new Aged Care Act | Australian Government Department of Health and Aged Care

Continuous Improvement

At Westmont we are committed to delivering the highest quality of care to our clients. Continuous improvement is at the heart of everything we do, ensuring that we consistently enhance our services to meet the evolving needs of those we serve.

Our approach to continuous improvement involves regularly reviewing and refining our care practices, incorporating feedback from residents, families, and staff, and staying up-to-date with the latest research and industry standards. By fostering a culture of learning and innovation, we strive to create a safe, compassionate, and supportive environment where every individual can thrive.

Through ongoing training, quality audits, feedback and collaborative teamwork, we identify opportunities for improvement and implement effective solutions. This dedication to excellence not only improves health outcomes but also enriches the lives of our clients and their representatives.

At Westmont continuous improvement is more than a process—it’s our promise to deliver exceptional aged care today and into the future.

What can you do to contribute to Westmont’s continuous improvement?

Providing feedback is a vital component of continuous improvement, as it empowers individuals and organizations to identify strengths and areas for improvement. By sharing honest and constructive feedback, we get valuable insights that help improve care practices and enhance service quality. Ultimately, embracing feedback leads to more responsive, person-centered care, improved satisfaction, and better outcomes for everyone.