Westmont is a proud local provider of Government funded Support at Home programs including Home Care Packages (HCP), Commonwealth Home Support Programme (CHSP), Home and Community Care Program for Younger People (HACCPYP) within the Wodonga area and Veteran Home Care Services and Community Nursing.
View the available Westmont Community Care Support Options that your Government funded package or service may include.
Our amazing team of caring, dedicated and committed Care Managers and Support Workers offer assistance and guidance at all stages on your Home Care journey. Please call into 170 High Street, Wodonga VIC 3690 or telephone 02 6043 9867 our friendly team at any time between 9am and 4:30pm Monday to Friday.
CHSP services and Home Care Packages (HCP) are accessed through My Aged Care by:
- You are able to self refer and speak to an operator on the phone who will gain an understanding of your needs and the support you require.
- You can contact My Aged Care on : 1800 200 422
- The TIS (Telephone Interpreting Service) is available to assist you if English is not your preferred language.
- If you have a hearing or speech impairment, the National Relay Service can assist or you can access the My Aged Care Online Services and in a few easy steps register. You will need your medicare card to complete the registration process.
- You will need your medicare card to complete the registration process.
- An operator will be in touch to discuss your needs and arrange for an assessor to confirm your needs either on the phone or by visiting you at home.
- You may wish to have a family member or friend present at your home when the assessment occurs.
- The operator will make a referral to the Regional Assessment Service (RAS) if you only require a couple of low level services.
- For clients with more complex needs, the operator will arrange for an assessment to be done by the Aged Care Assessment Team (ACAT).
Aged Care Assessment Team (ACAT)
The ACAT assessment is undertaken if you are requiring higher level community support to access home care packages or are contemplating entering a residential aged care facility.
- The assessment process entails determining your strengths, goals and needs and how you wish to be supported
- You will be directed to an aged care service provider to work with you to implement services that have been identified in your assessment.
Westmont is one of your local Aged Care providers
Westmont is an accredited local aged care provider who will work with you to develop a tailored care plan that will support your health and wellness goals. This may include:
- Identifying and helping you access assistive devices and equipment
- In home and community exercise or activity programs
- Strategies to prevent falls
- Helping you to manage and prompt you in taking medication
- Working with you to manage any chronic conditions.
To find out more information about CHSP services please go to our Aged Care Support Options
Home Care Packages (HCP)
- Check the Support Options available through Westmont Community Care.
- Find out if your eligible for the Government assistance you can book a free assessment by calling My Aged Care on 1800 200 422 or visit My Aged Care via this link: My Aged Care Assessment.
- Contact our Westmont Age Care friendly support team on 02 6043 9867 at anytime for further assistance.
- Following the your assessment you will receive a letter informing you when you have been approved and placed on the National waitlist. Wait times will vary.
- Coordinating health services to meet your goals as identified in your care plan.
Monitoring your budget and keeping you informed of your HCP funds.
Continually reviewing your home care package and goals within your care plan.
- Making service adjustments where needed.
Level Services Level 1: Basic Care Needs services up to $10,271.10 per year Level 2: Low Care Needs services up to $18,063.85 per year Level 3: Intermediate Care Needs services up to $39,310.50 per year Level 4: High Care Needs services up to $59,593.55 per year
Advocating to ensure your rights are respected and you are an active participant inYou will be assigned a Home Care Package according to your needs. There are four level packages available and the Government provides a subsidy for each package level.When you have been assigned your Home CarePackage you will receive another letter explaining this allocation. You will have 56 days within which to accept the offer and nominate Westmont as your provider.
If you would like assistance to understand the next steps please make use of our free home visit by our Care Manager who is available to work with you to plan how your funds should be used to best assist you in managing your health conditions and in maintaining your independence. Our goal is to assist you to live your best life. Contact us at Westmont Community Care by calling 02 6043 9867 or email us at firstname.lastname@example.org.
7. Your home care package budget available for you spend on services or purchasing equipment to support your independence, is made up of the government subsidy and an income tested fee paid by you. Some clients with complex care needs may also receive a supplement payment in addition to the subsidy payment by the government Supplements for Home Care Packages.
If you receive the aged care pension in full, you won’t be asked to pay an income tested fee. During our home visit we can explain the HCP budget to you, any fees you may be asked to pay and services you will be able to access through Westmont and from other allied health providers within the community. My Aged Care has a fee estimator you can use to calculate the fees you may be asked to pay to contribute to your home care package.
Point 8: You will be requested to sign a HCP agreement if you elect Westmont Aged Care Services Ltd as your provider. Once this is completed we will work with you to develop a care plan that defines your goals, services and related budget. Every month we will provide a services budget statement.
Point 9: Westmont HCP Schedule of Fee
Care Management Services include:
a. Visits by your care manager and regular check ins with you to ensure your services
are operating well and your care plan is meeting your needs.
b. Monitoring of your health and speaking with your health care team to design
services and programs to improve wellbeing and safety.
c. Coordinating health services to meet your goals as identified in your care plan.
d. Monitoring your budget and keeping you informed of your HCP funds.
e. Continually reviewing your home care package and goals within your care plan.
f. Making service adjustments where needed.
g. Advocating to ensure your rights are respected and you are an active participant in
how your services are delivered.
The Care management and Package Management fees are regulated by the government. Please contact us for further information. The government also regulates what you can buy with your HCP budget and items that are excluded. You cannot use your HCP to pay household bills and living expenses. All purchases allowed under your HCP must relate to the care plan that has been developed.
Commonwealth Home Support Program (CHSP)
Westmont Community Care is a dedicated Commonwealth Home Support Programme (CHSP) provider within the Wodonga area. The CHSP provides entry level services to help older Australians remain independent and within their homes. CHSP aims to assist you to retain your independence rather than do things for you.
To be eligible for CHSP you must be over 65 years old or over 50 years old if you identify as Aboriginal or Torres Strait Islander. To find out if your eligible or book an assessment you can call My Aged Care on 1800 200 422 or visit My Aged Care via this link: My Aged Care Assessment
Services provided by Westmont Community Care through CHSP include, domestic assistance, personal care, shopping assistance, respite, individual support, meals on wheels, planned activity group and home and garden maintenance.
CHSP is partially funded by the Federal Government, and clients are expected to make a contribution towards their services.
Home and Community Care Program for Younger People (HACCPYP)
Westmont Community Care provide the Home and Community Care Program for Younger People within the Wodonga area. Services provided under HACCPYP include domestic assistance, personal care, shopping assistance, respite, individual support, meals on wheels, planned activity group and home and garden maintenance.
HACCPYP can be provided to those who are under the age of 65 with a moderate disability or health condition, that are not eligible for or are not currently accessing the National Disability Insurance Scheme.
The Victorian State Government subsidise these services for eligible participants, however participants are also required to contribute. This contribution is determined by a Westmont fee assessment. 2022 – 2023 HACCPYP Fee Services
You can self-refer for HACCPYP services by calling Westmont Community Care directly on 02 6043 9867.
More information on HACCPYP services can be found here: HACCPYP Services
Veterans' Home Care
Westmont Community Care is a proud provider of Veteran Home Care Services and Community Nursing. The Department of Veterans’ Affairs offer access to health care services so that eligible recipients can live safely for longer within their homes. Veterans’ Home Care will assess your needs and and for those residing in Wodonga, will refer you to us.
Your next steps to access these services:
- Call Veteran Home Care (VHC) Assessment Team directly on 1300 550 450 your assessment will usually be done over the phone.
- The Veteran Home Care Assessor will talk to you about your situation at home and identify services you may need.
- The services you may need will be detailed in a VHC care plan, which will be sent to you and your VHC service provider (Westmont). The VHC care plan will include:
- details of what is approved
- the period of approval
- the co-payment amount
- your service provider (If you reside in Wodonga this will be Westmont Community Care)
- Westmont Community Care will then call you to set a suitable time to provide the services.
Please contact us if you would like any further assistance. In the first instance by telephone or please feel free to visit our Wodonga office at 170 High Street, Wodonga.