Your responsibilities as a consumer receiving home care services:
1. General
a)
To treat care workers without exploitation, abuse, discrimination or harassment.
b)
To adhere to Westmont’s Community Care Code of Conduct when visiting a Westmont site or when homecare staff or contractors visit your premises-Code of conduct to be uploaded as an attachment for the client to click on.
c)
To provide reasonable notice if you do not require home care to be provided on a particular day. At least 24 hours’ notice is required on weekdays to avoid a late cancellation fee. We do not accept cancellations over the weekend and all cancellations should be made at least on a Friday prior to your Monday service.
d)
To provide reasonable notice if you do not require home care to be provided on a particular day. At least 24 hours’ notice is required on weekdays to avoid a late cancellation fee. We do not accept cancellations over the weekend and all cancellations should be made at least on a Friday prior to your Monday service.
2. Care and Services
Note, late cancellations apply to all Westmont services including consumers attending the social activities program at the Willows. Late cancellation fees include the full client contribution that would have been payable had the service proceeded.
a)
To abide by the terms of the written care plan and service agreement.
b)
To acknowledge that your needs may change and to negotiate modifications of care and services if your care needs change.
c)
To accept responsibility for your own actions and choices even though some actions and choices may involve an element of risk.
3. Communication
a)
To give enough information to assist Westmont to develop, deliver and review the care plan.
b)
To tell Westmont about any problems with the care and services.
c)
To tell Westmont of the day you intend to cease to receive home care services before changing providers.
4. Access and safety
a)
To allow safe and reasonable access for care workers at the times specified in your care plan or otherwise by agreement.
b)
Only using the chemicals permitted by Westmont when staff are carrying out domestic assistance.
Your responsibilities as a consumer receiving home care services:
1. General
a)
To treat care workers without exploitation, abuse, discrimination or harassment.
b)
To adhere to Westmont’s Community Care Code of Conduct when visiting a Westmont site or when homecare staff or contractors visit your premises-Code of conduct to be uploaded as an attachment for the client to click on.
c)
To provide reasonable notice if you do not require home care to be provided on a particular day. At least 24 hours’ notice is required on weekdays to avoid a late cancellation fee. We do not accept cancellations over the weekend and all cancellations should be made at least on a Friday prior to your Monday service.
d)
To provide reasonable notice if you do not require home care to be provided on a particular day. At least 24 hours’ notice is required on weekdays to avoid a late cancellation fee. We do not accept cancellations over the weekend and all cancellations should be made at least on a Friday prior to your Monday service.
2. Care and Services
Note, late cancellations apply to all Westmont services including consumers attending the social activities program at the Willows. Late cancellation fees include the full client contribution that would have been payable had the service proceeded.
a)
To abide by the terms of the written care plan and service agreement.
b)
To acknowledge that your needs may change and to negotiate modifications of care and services if your care needs change.
c)
To accept responsibility for your own actions and choices even though some actions and choices may involve an element of risk.
3. Communication
a)
To give enough information to assist Westmont to develop, deliver and review the care plan.
b)
To tell Westmont about any problems with the care and services.
c)
To tell Westmont of the day you intend to cease to receive home care services before changing providers.
4. Access and safety
a)
To allow safe and reasonable access for care workers at the times specified in your care plan or otherwise by agreement.
b)
Only using the chemicals permitted by Westmont when staff are carrying out domestic assistance.